Application Support Engineer - Analyst

Your Team Responsibilities

The candidate will be part of a regional team responsible for the availability and performance of our mission critical Investment Risk and Analytics Systems used by many of the world’s central banks, leading financial institutions, hedge funds, and corporations.

The candidate will practice and develop a strong multi-disciplinary technical background, they will manage the release and deployment process, environment configuration, capacity management, production support and problem management in a global team of support engineers. They will liaise with application developers, business leaders, and product owners providing feedback and recommendations on application architecture and operations, participate in projects evaluating new technologies, cloud migrations, product pilots and more. Following the DevOps movement the team is dedicated to achieving full automation.

Your Key Responsibilities

• Deploy and provide application support for industry leading financial analytics applications hosted across multiple data centers running on both Windows and Unix/Linux platforms.
• Provide root cause analysis as required to internal stakeholders
• Interact with internal development, infrastructure and QA teams to solve issues and complex problems
• Identify areas for automation and innovation in technology, process, and operations
• Actively identify incidents and as necessary manage the incident resolution process to provide service recovery and manage client communications and expectations in respect to incident resolution
• Identify opportunities for optimizing system performance through changes in configuration or suggestions for development.
• Liaise with application developers, business leaders, and product owners providing feedback and recommendations on application architecture and operations
• Participate in projects evaluating new technologies, cloud migrations, product pilots and more.

Your skills and experience that will help you excel

• Familiarity with Kubernetes
• Good working knowledge of Unix/Linux Administration (Windows is a plus)
• Strong Scripting skills. (Bash)
• Database experience a plus – Oracle/MSSQL skills
• Proven Network/Application troubleshooting
• Apache/Tomcat/Web Services/JMS, software management/development (Java, XML preferred) experience is a plus
• Excellent written and oral communication skills in English
• Experience working in a global, remotely distributed team
• Strong problem-solving/troubleshooting and analytical skills required
• Ability to self-manage and work independently and within a team.
• Experience or interest in Finance is a plus
• Weekend on-call shift required on a rotational basis
• Amenable to work on an early morning shift (4am-1pm MNL time)
• Fresh graduates are welcome to apply

About MSCI

What we offer you

• Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.

• Flexible working arrangements, advanced technology, and collaborative workspaces.

• A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.

• A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.

• Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.

• Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.

• We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.

At MSCI we are passionate about what we do, and we are inspired by our purpose – to power better investment decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.

MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.

MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email Disability.Assistance@msci.com and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.

To all recruitment agencies

MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.

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