ServiceNow Developer

Your Team Responsibilities

The Workplace Technology (WPT) team builds intelligent, automated solutions that enhance employee productivity, streamline IT processes, and elevate digital workplace experiences.

As a ServiceNow Developer, you will:

• Design and develop scalable ServiceNow solutions to address workplace technology challenges.
• Build workflows and automation using Now Assist and AI Agents to create smart, context-aware experiences.
• Configure and enhance Virtual Agent, AI Search, and integration with other systems.
• Integrate external systems and data sources to deliver connected, AI-powered digital workplace capabilities.
• Ensure all solutions are secure, reliable, and aligned with development best practices.

Your Key Responsibilities

ServiceNow Development & Workflow Automation

• Design and implement workflows using Flow Designer, Business Rules, UI Policies, and custom scripts.
• Develop and optimize Service Catalogs, Record Producers, and automation workflows.
• Configure inbound email actions and implement ACLs for secure data access.
• Build dashboards and reports for actionable insights and analytics.

AI-Powered Experiences with Now Assist

• Configure and optimize Now Assist, Virtual Agent, and AI Search for contextual support.
• Design and author high-quality prompts and conversational intents to build intelligent, human-like AI Agents.
• Develop conversational flows, topics, and AI Agents for intelligent interactions.
• Integrate Now Assist with enterprise systems and external data sources.
• Enhance AI Search for cross-platform, intelligent information retrieval.

Platform Integration & Extensibility

• Build Scripted REST APIs and integrations with third-party applications.
• Utilize IntegrationHub Spokes and custom connectors to extend platform capabilities.
• Integrate ServiceNow with collaboration tools like Microsoft Teams.
• Collaborate with infrastructure and security teams to ensure robust, scalable integrations.

Governance, Quality & Continuous Improvement

• Adhere to ServiceNow development best practices, version control, and documentation standards.
• Conduct code reviews and manage releases via update sets.
• Partner with stakeholders to refine requirements and align solutions with business goals.
• Monitor platform performance and drive continuous improvements using analytics and feedback.

Your skills and experience that will help you excel

ServiceNow Platform Expertise

• Proficient in Flow Designer, Business Rules, Script Includes, and UI Actions.
• Hands-on experience with Now Assist, Virtual Agent, and AI Search.
• Experience building custom skills, topics, and agentic workflows.
• Strong understanding of ServiceNow architecture, data models, and ITSM modules.
• Familiarity with IntegrationHub, MID Server, and custom integrations.
• Ability to design reusable, efficient, and scalable automation components.

AI & Intelligent Automation

• Proven experience configuring and optimizing Now Assist, Virtual Agent, and AI Search.
• Strong ability to write, test, and refine prompts for AI Agents and conversational workflows.
• Understanding of GenAI, LLMs, and AI-driven automation principles.
• Ability to design and implement conversational AI experiences using ServiceNow.
• Experience building custom AI Agents that integrate with external systems and enterprise data sources.
• Knowledge of prompt design strategies to ensure consistent, accurate, and responsible AI outputs.

Programming Skills

• Skilled in JavaScript and Glide APIs for client/server-side development.
• Experience with Scripted REST APIs, JSON/XML, and integration best practices.
• Ability to design reusable, efficient, and data-driven automation components.

About MSCI

What we offer you

• Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.

• Flexible working arrangements, advanced technology, and collaborative workspaces.

• A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.

• A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.

• Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.

• Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.

• We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.

At MSCI we are passionate about what we do, and we are inspired by our purpose – to power better investment decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.

MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.

MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email Disability.Assistance@msci.com and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.

To all recruitment agencies

MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.

Note on recruitment scams

We are aware of recruitment scams where fraudsters impersonating MSCI personnel may try and elicit personal information from job seekers. Read our full note on careers.msci.com