Technical Client Service Specialist

Your Team Responsibilities

Provide technical & consultancy support to Americas and global (remote) client-base, across desktop, web, APIs and open architecture products. Close collaboration with sales teams to provide pre-sales advice and consultations to prospects – on-site client demonstrations of products and APIs covering architecture and operational workflow. Deliver software implementations and software upgrades to new and existing clients. Deliver post-implementation support, working with clients directly and with escalated issues from our Global Client Service team. Develop and maintain relationships with key IT contacts at top tier clients. Document client's architectures and maintain solutions database.

Your Key Responsibilities

This role requires a deep understanding of the product functionality, technical capability and placement within the client’s business. As such an understanding of financial markets, client business priorities and operating parameters is desirable. The role may require some face to face contact with our clients within the Americas. Successful candidates are expected to develop and maintain long term relationships with our clients and to co-ordinate service delivery and sales opportunities with our coverage organization.

Your skills and experience that will help you excel

• Demonstrable skills in either MS-SQL, Oracle or Snowflake (SQL, Database Design, Data Integrity, Data Mining)

• Advanced MS Office, macro/VBA

• Experience with programming languages, to include at least one of Perl, VBA, WSH/vbScript, Python, Java, .NET

• An understanding of programmatic concepts and APIs including web services and FTP

• Excellent problem solving ability

• Experience with virtualization software and cloud technologies (Azure, Google Cloud, AWS)

• Understanding of SSO technology

• Understanding of AI concepts and be familiar with prompt engineering and AI agents

• Highly proficient in written and verbal English

• Demonstrates initiative and is self-starting, motivated and committed

Desired experience and qualifications:

• Demonstrable experience delivering technical consultancy in a customer facing environments on technical, integration and/or software implementation issues.

• 3-4 years+ relevant experience

• Relevant degree (Computer Science, IT, Business, Economics, Finance, Financial Engineering, Mathematics)

About MSCI

What we offer you

• Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.

• Flexible working arrangements, advanced technology, and collaborative workspaces.

• A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.

• A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.

• Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.

• Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.

• We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.

At MSCI we are passionate about what we do, and we are inspired by our purpose – to power better investment decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.

MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.

MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email Disability.Assistance@msci.com and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.

To all recruitment agencies

MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.

Note on recruitment scams

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