IT Service Desk - Analyst

Your Team Responsibilities

• Access provision, troubleshooting, and resolving daily issues reported by users
• Provide technical support for Windows platform
• Provide technical support for applications on Windows systems
• Provide 24/7 support to global employee-base, working in regular rotational shifts
• Coordinate with Infrastructure, Application Management, and other global teams for issues which require escalation
• Identify key areas for automation and optimization to enhance productivity

Your Key Responsibilities

• Have a good and relevant degree
• Preferable ITIL certified
• Ready to work in a 24/7 environment which includes regular rotational shifts
• Good knowledge of Incident and Problem Management
• Be an excellent communicator in English, both written and verbal
• Good Telephone etiquettes
• Be both creative and imaginative in their thinking and approach to problem diagnosis, as well as being structured and disciplined when following process
• Be results oriented
• Be client oriented
• Be service oriented

Your skills and experience that will help you excel

• Have at least 2 years relevant experience in IT
• Excellent in Windows desktop support with remote tools
• Have worked in a Global support environment, providing support in rotational shifts to multiple time-zones
• Good knowledge on Windows Server Administration (2012 and above) \ Azure AD
• Good knowledge on Microsoft Exchange 2016 and O365
• Liaising with IT colleagues and vendors from around the globe
• Administration knowledge on MDM Intune
• Working knowledge of Exchange Online \ Office 365, Azure Active Directory, Azure PIM Management, Teams Admin center, SharePoint Online, PowerBI\Power App, Microsoft Streams and OneDrive, Intune, PowerShell scripting, Desktop Infrastructure (VDI)
• Desktop Windows 10/Office/ O365 / and other common desktop related support
• Advanced troubleshooting and problem-solving skills
• Demonstrable ability for automating tasks using current and industry accepted scripting languages
• Ability to spot and address issues that require attention before they are raised by the user community
• Ability to learn and master new technologies
• Industry certifications a plus

About MSCI

What we offer you

• Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.

• Flexible working arrangements, advanced technology, and collaborative workspaces.

• A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.

• A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.

• Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.

• Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.

• We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.

At MSCI we are passionate about what we do, and we are inspired by our purpose – to power better investment decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.

MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.

MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email Disability.Assistance@msci.com and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.

To all recruitment agencies

MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.

Note on recruitment scams

We are aware of recruitment scams where fraudsters impersonating MSCI personnel may try and elicit personal information from job seekers. Read our full note on careers.msci.com