Japan Analytics Client Service Specialist

Your Team Responsibilities

The MSCI Inc Global Client Service team is composed of experienced financial professionals that provide first tier support for our clients around the world. Team members are responsible for responding to a wide variety of methodology, usage, interpretational, and technical questions on both analytical and benchmark products. Client contact is primarily via telephone and email. Client service works closely with account managers and consultants to develop and maintain client relationships, and drive revenues.

Your Key Responsibilities

• Answer client enquiries about MSCI Risk products and methodology.
• Provide analytics support, and work closely with coverage team to help drive customer satisfaction, retention, and revenues
• Work with colleagues in Tokyo and Shanghai to ensure 9:00AM-6:00PM Japan local support coverage on Japanese business days, and with global client service team in other offices to ensure 24 x 5 support coverage
• Enhance client relationships through proactive follow up on issues raised by clients
• Maintain relationships by ensuring relevant product and model information is shared with clients
• Provide client feedback to the Marketing, Product Management, Research and Data teams
• Client visits is on an as-needed basis

Your skills and experience that will help you excel

• Must have excellent verbal and written communication skills in Japanese and English
• A minimal of 3+ years relevant experience with undergraduate degree or 1+ years with graduate degree at a top university/college is required
• Past experience in client facing capacity and working with institutional clients is required
• A self-starter and highly motivated, proactive, strong problem solving and communication, ability to work individually and within a team
• Ability to articulate complicated concepts or methodologies verbally and in writing to senior management and clients
• Strong organizational skills with the ability to prioritize and handle multiple projects under tight, short-term deadlines
• Track record of excelling in an environment of ambiguity by quickly adapting behavior and work methods to adjust to multiple demands and shifting priorities
• Ability to work efficiently with diverse cultures on a global team and knowing when to involve appropriate colleagues in projects regardless of functional, geographic, and business lines
• Ability to develop value-added contributions to both internal and external clients
• Track record of challenging self and others to anticipate future trends and creatively capitalize on opportunities
• Deep understanding of international financial institutions and global financial markets
• Demonstrated understanding of modern portfolio theory
• Excellent academic tracking record
• CFA is preferred

About MSCI

What we offer you

• Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.

• Flexible working arrangements, advanced technology, and collaborative workspaces.

• A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.

• A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.

• Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, AI Learning Center , LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.

• Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.

• We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.

At MSCI we are passionate about what we do, and we are inspired by our vision – to power better decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.

MSCI strengthens global markets by connecting participants across the financial ecosystem with a common language. Our research-based data, analytics and indexes, supported by advanced technology, set standards for global investors and help our clients understand risks and opportunities so they can make better decisions and unlock innovation. We serve asset managers and owners, private-market sponsors and investors, hedge funds, wealth managers, banks, insurers and corporates.

MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email Disability.Assistance@msci.com and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.

To all recruitment agencies

MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.

Note on recruitment scams

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