Sales and Relationship Management
Global markets are becoming more complex, and client expectations are rising just as fast. At the same time, MSCI continues to expand into new client segments, innovate at pace, and deliver more integrated solutions across data, analytics and index. Together these capabilities help clients better understand risk and opportunity so they can make more informed decisions.
As MSCI continues to evolve, one thing is clear, our growth ambitions depend not only on what we sell, but how we understand our clients’ needs and go to market as one firm. That’s why we are investing in strengthening the capabilities of our sales team.
What today’s environment demands from sales teams
For our sales teams, this environment demands more than product knowledge. It requires deep understanding of our clients’ worlds, the ability to proactively open doors and connect client priorities to the most relevant MSCI capabilities, and the confidence to navigate sophisticated, multi-dimensional conversations. It also means learning continuously from the field – listening, asking questions and bringing client insight back into MSCI to inform how we innovate and evolve our offerings. This is how we drive new business and how our sales professionals build breadth, depth and long-term career growth.
How learning enables MSCI’s sales professionals
Our Learning team exists to enable that success by onboarding and equipping our sales professionals with the client insight, product knowledge and core sales capabilities they need to build trust and deep client relationships and generate new business in an increasingly complex landscape.
Partnering with our Product and Marketing teams, we anchor our sales learning around client segments, real use cases and market scenarios. Learning starts with client context and builds outward, ensuring sales teams can confidently lead conversations across the sales lifecycle, that span multiple solutions, evolving needs, and increasingly sophisticated expectations.
Through clear frameworks and sustained learning that adapts as our clients and markets evolve, we aim to:
-
Build deeper client insight, so conversations are grounded in what matters most to each client segment.
-
Broaden product and capability knowledge and fluency across solutions, enabling sales teams to connect the right MSCI capabilities to the right client needs at the right time.
-
Strengthen core sales capabilities while simplifying and streamlining sales processes.
-
Build confidence and credibility at scale, creating more consistent and trusted client experiences across regions and segments.
In this context, confidence is not about having all the answers. It comes from listening to clients and developing a deep understanding of what matters most to them, the ability to identify opportunity, respond to complexity with clarity and connect MSCI’s capabilities in ways that are relevant for clients and commercially grounded for MSCI.
This is how we are building sales capability at MSCI and how we go to market as one firm, deepen client relationships, support better decision-making and innovation and deliver sustainable growth.
For our sales professionals, this means joining an environment where learning accelerates performance. From early onboarding through ongoing development, our sales teams are supported to engage clients more confidently, generate new business faster and expand their impact as MSCI grows.