Operational Tooling Manager

Your Team Responsibilities

We are seeking a highly experienced and strategic manager to join our Program Management team to drive excellence in MSCI’s operational tooling. This role will play a critical part in enabling execution excellence across MSCI’s complex portfolio of programs by optimizing operational processes, designing scalable reporting capabilities, and driving strategic initiatives that improve delivery velocity and client outcomes.

The ideal candidate is both highly analytical and operationally savvy, capable of bridging data, technology, and business strategy. They will collaborate closely with Program Managers, Product Managers, Technology & Operations, and MSCI leadership to ensure alignment, transparency, and accountability across global initiatives.

Your Key Responsibilities

• Lead the creation and maintenance of advanced Power BI dashboards that provide real-time insights into the health and progress of strategic programs and projects across MSCI.
• Analyze, design, develop and implement new KPIs, metrics, and reporting frameworks that measure delivery performance, resource utilization, and value realization.
• Evaluate and enhance current program management and cross-functional execution processes, identifying opportunities for greater speed, collaboration, and impact.
• Provide ongoing support to Program Managers, Product Managers, Engineering, Data, R&D and Marketing by equipping them with data, tools, and insights that improve day-to-day program execution and decision-making.
• Partner with Program Management leadership to drive strategic initiatives, operational reviews, and change management efforts across business lines.
• Ensure alignment and transparency across cross-functional workstreams through effective use of Jira, Confluence, and collaboration tools.
• Own the integrity and usability of program data through governance, automation, and documentation best practices.
• Analyze and synthesize complex data into clear, actionable presentations and executive-level reporting using PowerPoint and storytelling techniques.
• Serve as a champion of design thinking and user-centered reporting experiences for internal stakeholders.
• Identify and drive opportunities to automate recurring reporting and communication flows using Power Automate or similar tools.
• Leverage artificial intelligence capabilities wherever possible to scale and accelerate operational efforts

Your skills and experience that will help you excel

• 8+ years of experience in program operations, program management, or related roles in a technology, financial services, or product-driven environment.
• Deep expertise in Power BI, Power Automate, Jira Align and advanced data visualization (a must).
• Strong proficiency in Jira and Confluence administration and business analysis, including custom reporting and automation.
• Hands-on experience implementing and scaling Jira Align to support enterprise-level program and portfolio management. This is a required skill for the role.
• Advanced skills in Microsoft PowerPoint with a proven ability to create high-quality presentations for an executive audience
• Demonstrated application of design thinking principles to internal tools, processes, or reporting.
• Strong business acumen and ability to synthesize cross-functional program data into strategic insights.
• Excellent communication, stakeholder management, and storytelling capabilities.
• Familiarity with Agile methodologies and hybrid program governance models.
• Experience managing cross-functional portfolios in a global, matrixed organization is a strong plus.

About MSCI

What we offer you

• Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.

• Flexible working arrangements, advanced technology, and collaborative workspaces.

• A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.

• A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.

• Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.

• Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.

• We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.

At MSCI we are passionate about what we do, and we are inspired by our purpose – to power better investment decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.

MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.

MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email Disability.Assistance@msci.com and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.

To all recruitment agencies

MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.

Note on recruitment scams

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