ESG & Climate Client Consultant – Bilingual (Portuguese/Spanish)

Your Team Responsibilities

MSCI ESG Research is seeking to expand its ESG (Environmental, Social, and Governance) Client Consultant team by adding a Carbon Markets specialist. We are looking for a suitable candidate to join our New York office. As a Client Consultant, you will be part of a team recognized as a leading provider of Sustainability and Climate research to institutional investors globally.

In this role, you will manage relationships with a territory of clients, including some of the world’s largest companies and investors. You will gain in-depth knowledge of MSCI Sustainability and Climate products, as well as clients' business lines and investment processes. Your primary responsibility will be to guide clients in leveraging our solutions across asset classes, with a particular emphasis on Carbon Markets. You will combine this expertise with insights and best practices to deliver exceptional value to client organizations.

As a Client Consultant, your performance will be evaluated based on several factors, including account renewal rates, proactive client management and communication, contract value growth, and pre-sales collaboration with the sales and client service teams. Once clients begin using MSCI products, you will take ownership of their experience. This involves providing proactive educational support, expert guidance on Carbon Markets and other services, and participating in the client renewal process to ensure satisfaction and retention.

Your Key Responsibilities

• Achieve Renewal and Retention Goals: Meet or exceed target renewal and retention rates by delivering exceptional client service.
• Drive Revenue Growth: Contribute to revenue growth by providing outstanding service and identifying opportunities to expand client engagement.
• Serve as a Subject Matter Expert: Act as the domain expert for MSCI's Sustainability suite of products and services, including Carbon Markets solutions.
• Client Support and Issue Resolution: Manage client inquiries and ensure timely resolution of issues using Salesforce.com and other internal tools.
• Monitor Client Satisfaction: Lead initiatives and projects to support the consultant team in maintaining high levels of client satisfaction.
• Risk Management: Collaborate with the consultant team to identify at-risk accounts and develop strategic plans to retain clients and forecast potential revenue risks. Partner with cross-functional teams to address concerns promptly.
• Account Management: Develop and execute account management plans tailored to client needs.
• Account Health Monitoring: Conduct regular health checks on accounts to ensure ongoing client satisfaction and identify areas for improvement.
• Upsell and Cross-Sell Opportunities: Identify and communicate upsell and cross-sell opportunities to the sales team to drive additional revenue.
• Pre-Sales and Training Expertise: Build expertise in pre-sales, upselling, and training activities to better support clients and the sales team.
• Client Liaison: Serve as the primary liaison between clients and internal teams to ensure successful execution of key client initiatives.

Your skills and experience that will help you excel

• Sustainable Investing Knowledge: Foundational understanding of sustainable investing within financial services; familiarity with carbon markets is a strong advantage.
• Soft Skills: Exceptional organizational, presentation, and communication skills; innovative, motivated, and client-focused with a strong commercial acumen.
• Project Management: Proven ability to manage projects, handle multiple priorities, and meet deadlines effectively.
• Team Collaboration: A team player capable of managing diverse and demanding client expectations with professionalism and adaptability.
• Integrity: Demonstrates absolute personal and business integrity in all interactions and decisions.
• Experience: 3–5 years in a client-facing role within financial services or sustainability. Previous exposure to sustainable investing or finance is preferred.
• Education: Bachelor’s degree required; additional certifications in sustainability or finance are a plus.
• Language Skills: Proficiency in Spanish or Portuguese is highly desirable.
• Client Relationships: Interest and capability to build strong working relationships with external clients, with a commitment to sustainability

About MSCI

What we offer you

• Salary range: $80,000 - $104,000 /year plus eligible for annual bonus.
• Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.

• Flexible working arrangements, advanced technology, and collaborative workspaces.

• A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.

• A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.

• Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.

• Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.

• We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.

At MSCI we are passionate about what we do, and we are inspired by our purpose – to power better investment decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.

MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.

MSCI Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email Disability.Assistance@msci.com and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.

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