Client Coverage Senior Associate

Your Team Responsibilities

The Coverage Transformation team is revolutionizing our business by streamlining how we engage with clients and sell our services. As we implement new processes and technologies, having a Specialist in the APAC region is crucial. This role will ensure the successful adoption of these changes, directly impacting our ability to improve client engagements and drive sales. The Specialist will serve as a key liaison, building strong relationships with our sales teams and stakeholders, ensuring smooth project rollouts, and effectively leveraging Salesforce and other relevant technologies.

Your Key Responsibilities

• Document and communicate enhancements to business processes, participate in their design and modification, and ensure smooth project rollouts.
• Proficiency in Salesforce and other relevant technologies to assist with enhancements. integration, user acceptance testing, and issue resolution, identifying root causes and investigating mitigation plans.
• Develop high-quality training materials, conduct engaging live webinars, and gather feedback to continuously improve the learning experience.
• Build and maintain strong relationships with key stakeholders across the organization, fostering collaboration and driving successful project outcomes.

Your skills and experience that will help you excel

Minimum 7yrs experience in the following areas:

• Excellent written and verbal communication, strong presentation skills, and the ability to build rapport with diverse audiences.
• Strong understanding and with at least 3 yrs of experience in Salesforce and other relevant technologies, with the ability to learn and adapt quickly
• Proven ability to manage multiple projects simultaneously, prioritize tasks effectively, and meet deadlines.
• Strong analytical and problem-solving abilities with the ability to identify and address challenges proactively.

About MSCI

What we offer you

• Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.

• Flexible working arrangements, advanced technology, and collaborative workspaces.

• A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.

• A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.

• Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.

• Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.

• We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.

At MSCI we are passionate about what we do, and we are inspired by our purpose – to power better investment decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.

MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.

MSCI Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email Disability.Assistance@msci.com and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.

To all recruitment agencies

MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.

Note on recruitment scams

We are aware of recruitment scams where fraudsters impersonating MSCI personnel may try and elicit personal information from job seekers. Read our full note on careers.msci.com