Business Operations Associate

Your Team Responsibilities

Join MSCI's Private Assets COO organization and play a pivotal role in scaling the operational excellence behind one of the firm's most strategic and fastest-growing business lines.

This is more than an operations role—it's an opportunity to build the frameworks, governance, and execution discipline that enable innovation to move from idea to market with speed, quality, and accountability. You'll help shape how our Product organization operates, creating the foundation that allows teams to deliver world-class solutions to clients across private markets.

Working at the center of Product, Engineering, Program Management, Finance, Marketing, Coverage, and Business Technology, you'll influence how cross-functional teams collaborate, make decisions, and execute against strategic priorities. Your work will directly improve transparency for senior leadership, strengthen governance across the organization, and help ensure that our most important initiatives are delivered successfully.

This is a highly visible role for someone who thrives in complex, fast-paced environments, enjoys bringing structure to ambiguity, and is passionate about building scalable operational capabilities that drive business impact.

https://careers.msci.com/life-at-msci

Your Key Responsibilities

Be the steward of the Private Assets Product operating model, ensuring teams execute consistently, efficiently, and with clear accountability.

You will:

• Own and continuously evolve the Product operating model, governance framework, and execution standards.
• Ensure governance processes, stage gates, and decision-making frameworks are consistently followed.
• Identify opportunities to simplify, streamline, and strengthen how Product teams operate.
• Help build a scalable operating model that supports the continued growth of the Private Assets business.

Create the transparency and discipline that enables leadership to make informed decisions and teams to execute with confidence.

You will:

• Ensure roadmap initiatives are well-defined, prioritized, and fully traceable from ideation through delivery.
• Partner closely with Product leaders to improve the quality, completeness, and consistency of portfolio information.
• Maintain strong governance across Jira Product Discovery and Jira, ensuring workflows, reporting, and data integrity support effective execution.
• Drive clear visibility into roadmap progress, delivery status, dependencies, and execution health.

Help establish a best-in-class product development process that transforms great ideas into successful client solutions.

You will:

• Ensure new product ideas are supported by clear problem statements, business ownership, customer value, and commercial rationale.
• Support governance forums by preparing materials, documenting key decisions, and tracking follow-up actions.
• Maintain end-to-end visibility across the product portfolio, helping leadership understand priorities, progress, and execution risks.

Create the documentation, training, and operational standards that enable the organization to scale effectively.

You will:

• Develop and maintain standard operating procedures (SOPs), playbooks, and governance documentation.
• Own onboarding materials and training for Product and Program Management team members.
• Deliver training sessions on operating model governance, tools, and execution best practices.
• Foster knowledge sharing and operational consistency across a growing global organization.

Continuously challenge existing ways of working and identify opportunities to make our Product organization more effective.

You will:

• Drive initiatives to improve dashboards, reporting, tooling, workflows, and operational processes.
• Coordinate cross-functional efforts to implement process enhancements.
• Track improvement initiatives from concept through implementation, ensuring measurable outcomes and sustained adoption.

Your work will have a direct impact on how one of MSCI's highest-growth businesses operates and scales. You'll help establish the operational backbone that enables teams to innovate faster, execute more effectively, and deliver greater value to clients.

If you're energized by solving complex operational challenges, influencing across organizations, and building scalable processes that enable high-performing teams, this role offers a unique opportunity to leave a lasting impact on the future of Private Assets at MSCI.

Your skills and experience that will help you excel

We are looking for a highly organized, analytical, and proactive professional who thrives in a collaborative, fast-paced environment and is passionate about driving operational excellence.

The ideal candidate will have:

• 2–3+ years of professional experience in Product Operations, Product Management, Program Management, Business Operations, Management Consulting, or the Financial Services industry.
• A Bachelor's degree in Finance, Economics, Actuarial Science, Business Administration, Engineering, or another relevant discipline.
• Hands-on experience with Jira, Jira Product Discovery (JPD), or similar product lifecycle and workflow management platforms. Experience establishing governance and maintaining data quality within these tools is highly desirable.
• Strong process management and operational excellence capabilities, with the ability to design, document, and continuously improve scalable business processes.
• Excellent organizational and project coordination skills, with the ability to manage multiple priorities while maintaining a high level of attention to detail.
• Strong interpersonal and stakeholder management skills, with the confidence and professionalism to collaborate effectively across all levels of the organization, including senior leadership.
• Demonstrated ability to drive execution by coordinating cross-functional teams, following through on commitments, and fostering accountability.
• Strong analytical and problem-solving skills, with advanced proficiency in Microsoft Excel and experience working with reporting dashboards or business intelligence tools.
• Excellent verbal and written communication skills in English, with the ability to synthesize complex information into clear, concise communications for diverse audiences.
• A genuine interest in private markets, investment solutions, financial data, and the evolving landscape of institutional investing.
• A growth mindset, intellectual curiosity, and a continuous improvement mentality, with a desire to challenge existing processes and help build best-in-class operational capabilities.

About MSCI

What we offer you

• Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.

• Flexible working arrangements, advanced technology, and collaborative workspaces.

• A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.

• A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.

• Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, AI Learning Center , LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.

• Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.

• We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.

At MSCI we are passionate about what we do, and we are inspired by our vision – to power better decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.

MSCI strengthens global markets by connecting participants across the financial ecosystem with a common language. Our research-based data, analytics and indexes, supported by advanced technology, set standards for global investors and help our clients understand risks and opportunities so they can make better decisions and unlock innovation. We serve asset managers and owners, private-market sponsors and investors, hedge funds, wealth managers, banks, insurers and corporates.

MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email Disability.Assistance@msci.com and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.

To all recruitment agencies

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