Analytics Client Service Specialist

Your Team Responsibilities

At MSCI, our Global Client Service team is a trusted resource for our clients around the world, composed of experienced financial professionals who specialize in delivering first-tier support on our analytics, risk management, and benchmark solutions. Our collaborative culture encourages continuous learning, embraces innovation, and rewards critical thinking—enabling our team members to drive positive client outcomes every day.

We are seeking an Analytics Client Service Specialist to join our Client Coverage organization in Toronto. In this role, you will be at the forefront of solving complex client inquiries for some of the world’s largest banks, hedge funds, asset managers, and asset owners, focusing on MSCI’s sophisticated suite of analytics products and methodologies. You will partner closely with our global account managers and consultants, developing and maintaining strong relationships by proactively addressing clients’ critical risk management, market analytics, liquidity analytics, and counterparty analytics needs. This position offers a unique opportunity to gain hands-on experience with high-profile industry players, deepen your expertise in advanced financial analytics, and shape cutting-edge risk solutions that impact global capital markets. If you thrive in a fast-paced, intellectually stimulating environment and seek to accelerate your career growth by working with industry-leading professionals, this is the role for you.

Your Key Responsibilities

• Deliver Exceptional Client Experiences
  • Serve as the primary point of contact for assigned accounts, ensuring a premium level of service and rapid resolution of client questions and challenges.
  • Demonstrate end-to-end ownership of client inquiries related to risk analytics (e.g., VaR, Stress Testing, Backtesting, Risk Attribution), liquidity risk, credit risk, and more.
• Elevate Risk & Analytics Expertise
  • Provide detailed product guidance, explaining complex risk analytics methodologies and model outputs in a clear, concise manner.
  • Share relevant product updates and model insights that enable clients to fully harness MSCI’s analytics and risk management tools.
• Grow Client Relationships
  • Build trust by proactively following up on issues and anticipating clients’ evolving analytics and risk management needs.
  • Lead regular update calls with key stakeholders, delivering transparent status reports and recommending advanced features or solutions.
  • Contribute to service reviews and strategic service plans that reinforce value and drive client retention.
• Drive Training & Onboarding
  • Manage comprehensive client onboarding processes, ensuring new users quickly adopt and maximize the capabilities of MSCI’s analytics platforms.
  • Conduct targeted training sessions on risk methodologies, portfolio performance, and model interpretation to empower clients and deepen product engagement.
• Champion Continuous Improvement
  • Suggest and implement process enhancements that improve client satisfaction and operational efficiency.
  • Act as a liaison between clients and internal teams, channeling feedback to refine and evolve MSCI’s analytics offerings.

Your skills and experience that will help you excel

• Analytical & Risk Management Proficiency
  • Bachelor’s degree (or higher) in Finance, Engineering, Mathematics, Statistics, Economics, or a related quantitative field.
  • Demonstrated understanding of risk analytics, including VaR, stress testing, liquidity, or credit risk methodologies.
  • Professional certifications such as CFA or FRM are a plus.
• Client-Facing Communication
  • Exceptional English written and verbal communication skills; proven ability to convey technical and analytical concepts to diverse audiences, including senior management.
  • Comfortable leading client discussions, conducting presentations, and cultivating strong relationships.
• Problem-Solving & Execution
  • Strong organizational and multitasking skills, with a focus on methodical issue resolution.
  • Advanced knowledge of Microsoft Excel for data analysis; additional programming or data analytics skills are advantageous.
  • Ability to anticipate challenges, escalate potential issues proactively, and operate effectively in a fast-paced environment.
• Team-Driven & Self-Motivated
  • Proven track record of working both independently and collaboratively.
  • High level of initiative and enthusiasm for continuous improvement and professional growth.
• Experience
  • 3–6 years in a related role or industry; direct experience with risk analytics, financial modeling, or client support is a significant advantage.

About MSCI

What we offer you

• Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.

• Flexible working arrangements, advanced technology, and collaborative workspaces.

• A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.

• A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.

• Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.

• Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.

• We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.

At MSCI we are passionate about what we do, and we are inspired by our purpose – to power better investment decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.

MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.

MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email Disability.Assistance@msci.com and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.

To all recruitment agencies

MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.

Note on recruitment scams

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