Analytics Client Service Analyst

Your Team Responsibilities

The MSCI Global Client Service team is composed of experienced financial professionals that provide first tier support for our institutional clients around the world. Team members are responsible for responding to a wide variety of methodology, usage, interpretational, and technical questions on our line of products and services. Client contact is primarily via email and telephone, but occasional travel may be required for on-site presentations or trainings. The team members work closely with account managers and consultants to develop and maintain client relationships.

Your Key Responsibilities

• Learn and understand our application tool’s user account maintenance and functionalities.
• Learn and understand all levels of Analytics products (BarraOne/BPM/Risk Manager) and level 0 of Index, ESG, and Real Asset products.
• Learn and understand the various market and financial portfolio and risk management concepts used in our application tools
• Assist the team with day-to-day query allocation and satisfactory resolution of operational, data and intermediate analytics client queries using combined knowledge of BarraOne/BPM/Risk Manager, financial quantitative tools, market and financial risk methodologies and other risk management concepts
• Participate in developing client relationships through proactive follow up on issues raised by clients
• Maintain relationships by ensuring relevant product information is shared with clients
• Provide client feedback to the Coverage, Product Management, Research, and Production groups

Your skills and experience that will help you excel

• A self-starter who is highly motivated, and can work individually and within a team
• Strong interest in the financial investment process and familiar with international financial institutions and global financial markets
• Strong analytic, quantitative, and problem-solving skills
• Strong organizational skills having the ability to handle multiple projects under tight and short-term deadlines, and keen attention to details
• Ability to comprehend, simplify and communicate complex concepts or methodologies verbally and in writing via the English and Korean language to clients and internal stakeholders
• Ability to work efficiently with diverse cultures on a global team, and knowing when to involve appropriate colleagues in projects regardless of function, geography, and business line
• Ability to develop value-added contributions to both internal and external clients
• Proficient in Japanese language

About MSCI

What we offer you

• Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.

• Flexible working arrangements, advanced technology, and collaborative workspaces.

• A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.

• A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.

• Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.

• Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.

• We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.

At MSCI we are passionate about what we do, and we are inspired by our purpose – to power better investment decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.

MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.

MSCI Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email Disability.Assistance@msci.com and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.

To all recruitment agencies

MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.

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