Client Consultant, Real Estate

Your Team Responsibilities

We are seeking a Client Consultant for Real Assets to drive client adoption, engagement, and business growth across our global client base. The CSM will act as a trusted advisor, ensuring clients realize maximum value from MSCI’s Real Assets solutions while proactively identifying opportunities for account expansion.

This role goes beyond traditional onboarding and training: the Consultant will go high and wide within client organizations, building strong relationships at multiple levels, uncovering new users and use cases, and collaborating closely with Relationship Managers to drive upsell and cross-sell opportunities across MSCI’s suite of Real Assets products and the broader MSCI portfolio.

Your Key Responsibilities

• Client Adoption & Value Realization

• • Lead onboarding, training, and ongoing support to ensure successful adoption of Real Assets solutions.

  • Develop tailored engagement plans to align client goals with product capabilities.

  • Monitor client usage, proactively address adoption challenges, and measure business outcomes.

• Account Expansion

  • Map client organizations to identify new stakeholders, user groups, and decision makers.

  • Expand penetration within accounts by uncovering additional use cases for Real Assets solutions.

  • Partner with Relationship Managers to generate upsell and cross-sell opportunities, driving revenue growth across MSCI’s broader portfolio.

• Trusted Client Partnerships

  • Serve as the primary advocate for clients within MSCI, ensuring their needs are represented.

  • Build long-term, strategic relationships across multiple levels of the client organization.

  • Deliver insights on global real estate and infrastructure market trends and best practices for leveraging Real Assets data and analytics.

• Collaboration & Teamwork

  • Work closely with Relationship Managers, Product Specialists, and Marketing to support account strategies.

  • Provide client feedback to Product and Research teams to inform innovation and development.

  • Contribute to thought leadership and client education initiatives.

Your skills and experience that will help you excel

• 5+ years of experience in Customer Success, Account Management, or Client Services, ideally in financial data, analytics, or real assets markets (real estate, infrastructure, private markets).

• Strong track record of driving client adoption, growth, and satisfaction.

• Demonstrated ability to manage senior-level client relationships and navigate complex organizations.

• Proven success in identifying and executing upsell/cross-sell opportunities.

• Excellent communication, presentation, and interpersonal skills.

• Strong analytical mindset, with the ability to translate data into actionable insights.

• Self-starter, entrepreneurial, and comfortable working in a fast-paced, global environment.

• Bilingual (English) strongly preferred.

About MSCI

What we offer you

• Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.

• Flexible working arrangements, advanced technology, and collaborative workspaces.

• A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.

• A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.

• Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.

• Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.

• We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.

At MSCI we are passionate about what we do, and we are inspired by our purpose – to power better investment decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.

MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.

MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email Disability.Assistance@msci.com and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.

To all recruitment agencies

MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.

Note on recruitment scams

We are aware of recruitment scams where fraudsters impersonating MSCI personnel may try and elicit personal information from job seekers. Read our full note on careers.msci.com