HR Operations Associate

Employee Life Cycle Management

• Act as a first point of contact for employee HR queries, providing clear, professional, and timely response and liaising closely with HR Business Partners on a daily basis.

• Support and process employee lifecycle changes such as new hires, transfers, job changes, promotions, and terminations ensuring accuracy and compliance with local requirements.

• Prepare, issue, and track employee-related documentation, including reference letters, visa invitation letters, employment confirmations, and short-term work permit letters.

• Administer employee benefits and HR policies in coordination with HR Partners and external vendors, ensuring consistent application and clear employee communication.

• Coordinate immigration-related processes, including work permit applications, extensions, and deregistrations, in line with local regulations.

• Calculate and administer time-off entitlements in line with local labor regulations and internal policies.

• Coordinate benefits enrollment activities for new hires and annual enrolment cycles.

• Ensure timely and accurate sharing of employee information with Payroll teams for salary payments and statutory processing.

• Support exit management and offboarding administration, ensuring all steps are completed accurately and on time.

• Support invoice management and requisition creation related to HR vendors and services.

• Proactively identify recurring employee questions, process gaps, or operational risks and raise them with HR Business Partners.

HR Systems & General Administration

• Maintain accurate, up-to-date employee data in HR systems such as Workday and iCIMS, ensuring data integrity and compliance, and timely resolution of discrepancies.

• Monitor and manage the HR case management tool, responding to employee inquiries in line with service-level expectations and escalating complex or sensitive matters as needed.

• Ensure adherence to internal HR processes, service-level agreements, and data privacy requirements.

• Support internal and external audits by providing accurate documentation and data as required.

Projects, Reporting & Continuous Improvement

• Provide operational support for annual and ad hoc HR projects.

• Prepare and maintain HR reports, metrics, and operational trackers for stakeholders.

• Assist with process documentation, process mapping, and the maintenance of standard operating procedures (SOPs).

• Identify opportunities to improve HR operational efficiency, data accuracy, and employee experience, and proactively suggest improvements.

• Experience in Human Resources Operations/Administration in a matrix, international organization

• Familiarity with HR systems and technologies, experience in process documentation and process mapping is preferred

• Knowledge or practical experience with Hungarian and/or other European employment laws and regulations is a great advantage, with a willingness to deepen expertise in this area

• Experience working in a HR shared services setup is preferred

• Bachelor’s or Master’s degree in any field

• Fluent English; Hungarian language fluency is required; any other European language is a plus

• Excellent written and verbal communication skills, with the ability to explain HR processes and policies clearly and professionally

• Strong interpersonal skills; approachable, credible, and able to adopt a flexible approach

• Strong time management skills with proven ability to handle multiple tasks and projects with strong attention to detail

• Proactive, solution-oriented mindset with a strong sense of ownership and follow-through

• Highly motivated self-starter with the ability to work individually or within a team

• Skilled in using Microsoft Office applications including Word, Excel and PowerPoint

• Stakeholder relationship management experience with a proven record of accomplishment and experience

• Experience in the financial service industry is a plus