Dispute Management Analyst

Your Team Responsibilities

We are seeking a detail-oriented and proactive team member to join our Dispute Management Team. This role focuses on investigating and resolving Billing, Collections and Accounts Receivable disputes, ensuring timely support and resolution. The ideal candidate will work closely with clients, internal teams, and stakeholders to address discrepancies, enhance customer satisfaction, and maintain accurate financial records.

Your Key Responsibilities

• Investigate and resolve Billing, Collections and Accounts Receivable discrepancies and customer disputes related to invoices, credit memos, and payment allocations.
• Manage the lifecycle of Salesforce cases, including creation, monitoring, follow-up, and escalation to ensure timely resolution and customer satisfaction.
• Collaborate with sales, finance, and customer service teams to gather necessary documentation for dispute resolution.
• Communicate clearly with clients to explain findings and propose solutions.
• Process paid cancel allocations and refund requests where applicable.
• Analyze recurring dispute patterns and suggest process improvements to minimize future collections and billing issues.
• Prepare regular reports on dispute trends, resolution times, and financial impacts.
• Participate in special projects, including partnership-related tasks and system enhancements.

Your skills and experience that will help you excel

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related discipline.
• 0 - 2 years of experience in a Finance department, with focus on Billing, Collections, Accounts Receivable, Dispute management or Accounts Payable areas is a plus.
• Strong analytical and problem-solving skills.
• Proficient in English, with strong written and verbal communication skills with a customer-centric approach.
• Solid writing and communication abilities to effectively convey financial information.
• Experience in ERP systems (e.g., SAP, Salesforce, or similar), Power BI and Microsoft Excel is desired.
• Ability to manage multiple tasks efficiently and meet deadlines in a dynamic environment.
• Demonstrated ability to perform effectively under pressure and manage stress in a fast-paced environment.

About MSCI

What we offer you

• Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.

• Flexible working arrangements, advanced technology, and collaborative workspaces.

• A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.

• A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.

• Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.

• Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.

• We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.

At MSCI we are passionate about what we do, and we are inspired by our purpose – to power better investment decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.

MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.

MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email Disability.Assistance@msci.com and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.

To all recruitment agencies

MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.

Note on recruitment scams

We are aware of recruitment scams where fraudsters impersonating MSCI personnel may try and elicit personal information from job seekers. Read our full note on careers.msci.com