Facilities Operations and Technology Manager

Your Team Responsibilities

The Facilities Operations and Technology Manager is part of the Corporate Services Department. This role, based in Monterrey, Mexico, will leverage technology to enhance facilities management, optimize operations, and deliver a quality workplace experience for MSCI employees. The ideal candidate will have expertise in analytics, process improvement, and technology integration, combined with a solid understanding of facilities operations, including engineering, security, and maintenance. They will play a key role in aligning facilities tools and strategies with organizational goals to improve efficiency, safety, and employee satisfaction.

Your Key Responsibilities

• Lead and oversee essential facilities management services, ensuring seamless operations.
• Analyze and enhance operational workflows to improve efficiency, reduce redundancies, and align with organizational goals.
• Develop and maintain dashboards using tools like Power BI to provide actionable insights to leadership and teams.
• Use data-driven insights to recommend changes in space layouts, densification, or expansion to optimize usage and improve employee experience.
• Oversee the implementation, integration, and maintenance of workplace technologies, including booking systems, ticketing platforms, and others.
• Collaborate with IT and external vendors to troubleshoot system issues, ensuring tools align with facilities team requirements.
• Design and implement automated workflows (e.g., using Power Automate) for recurring tasks to reduce manual efforts, for example automating maintenance schedule reminders.
• Provide strategic recommendations for improving tools, processes, and layouts based on analytics and user feedback.
• Actively participate in site emergency response efforts.
• Act as a liaison between facilities, IT, vendors, procurement and internal stakeholders to ensure seamless integration and alignment of systems and processes.
• Foster collaboration across diverse teams, guiding them in implementing workplace systems and best practices.

Your skills and experience that will help you excel

• Demonstrated experience with workplace technologies, including Microsoft360, MS Office applications, Power BI, SharePoint, AI, booking systems, etc.
• Proficiency with automation tools like Power Automate to streamline workflows and processes.
• Strong data analysis capabilities to interpret operational metrics and provide actionable recommendations.
• Ability to identify inefficiencies in tools, systems, and workflows and implement effective solutions.
• Proven ability to lead projects involving technology integration and operational changes.
• Experience managing multiple priorities in a fast-paced environment while ensuring timely and high-quality delivery.
• Strong cross-functional collaboration skills, with the ability to work closely with IT, vendors, and internal teams.
• Excellent communication skills to train users, present insights, and foster relationships across departments.
• Familiarity with facilities operations, including engineering, security technologies, and maintenance practices.
• Experience with emergency management and business continuity frameworks
• MSCI is a global firm, so fluent Business English skills, both written and verbal are essential

About MSCI

What we offer you

• Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.

• Flexible working arrangements, advanced technology, and collaborative workspaces.

• A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.

• A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.

• Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.

• Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.

• We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.

At MSCI we are passionate about what we do, and we are inspired by our purpose – to power better investment decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.

MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.

MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email Disability.Assistance@msci.com and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.

To all recruitment agencies

MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.

Note on recruitment scams

We are aware of recruitment scams where fraudsters impersonating MSCI personnel may try and elicit personal information from job seekers. Read our full note on careers.msci.com