Define yourself with MSCI

Sales Operations Analyst (Americas) - Manila,

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Position Overview

Sales Operations Americas provides front line operational support to Americas Coverage Team and other cross-functional teams within MSCI, operating during business hours in the US, Canada, and Latin America. The Team is involved in pre-sale and post-sale aspects across all business units primarily related to contract creation and management, permissioning, and opportunity management in Salesforce.


Scope of Responsibility

  • Provide day-to-day support to Americas Sales Coverage in connection with the preparation and booking of license agreements and managing close partnership with Sales Coverage to improve turnaround time of legal contracts
  • Prepare, review, and approve a range of legal documents across business units, including reviews of terms and conditions in conjunction with Sales Coverage, Product Management, and Legal
  • Based on the signed contracts, provide Sales Coverage with opportunity management support including all aspects of the opportunity entry, cancellations for both new and renewal opportunities, act as point of control to ensure correct booking of sales revenues in Salesforce
  • Liaise with Billing and Account Receivables to ensure prompt resolution of client payment or contractual issues including refunds, unapplied cash receipts. 
  • Permission and set delivery of products, data and software, resolves product delivery issues
  • Work closely with Sales Reporting on any deals involving adjustments on a closed deal
  • Participate in ad hoc projects such as liaison with Product Management on product initiatives
  • Take part in managing and reviewing renewal opportunities accurately and on time in Salesforce
  • Participate in vendor reconciliations to ensure clients are licensed and receiving correct products
  • Provide a timely report about the gathered overdue pending renewals for global, non-global, and corporate deals
  • Checking and managing the sending of notice of renewals to make sure clients will receive this in a timely manner
  • Liaise with Salesforce IT Team to enhance technology and solve system issues
Specific Knowledge/Skills
  • Bachelor's degree in Business Administration, Finance, or related field.
  • Knowledge of Microsoft Office programs.
  • Excellent interpersonal and communication skills (both oral and written in English)
  • Outgoing and confident
Desired Experience
  • Minimum 1 year experience in business/finance industry in a similar role.
Desired Qualifications
  • Strong organizational skills with the ability to multi-task, prioritize, and escalate potential issues
  • Investigative and proactive approach in providing resolutions to issues
  • Strong Attention to detail.
  • Highly motivated with the ability to work independently, with initiative and to demonstrate ownership for projects.
  • Proactive personality and must work with integrity
  • knowledge is a plus
  • Accustomed to meeting strict deadlines
  • Willing to work on night shift (10PM-6AM)

Due to the great number of applications we receive for each of our open vacancies, we are unable to respond on an individual basis.

To all recruitment agencies: MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.


MSCI Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy/maternity leave), veteran status, or any other characteristic protected by law.

Job Number:
Job type:
Manila, Philippines
Full Time
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