Senior Associate, Technical Client Service - New York, NY
MSCI, Inc. seeks a Senior Associate, Technical Client Service in New York, NY to provide software implementation, data integration and technical support across our desktop, ASP, toolkit and open architecture products. Provide pre-sales advice and consultations including demonstration of products and toolkits covering architecture and operational workflow. Support software implementation including delivery of both standard and custom implementations. Provide post-implementation support, working with clients directly and with escalated issues from our Client Service team. Partner with client technology groups to ensure current trends in platforms, operations, policies and procedures are understood. Liaise with engineering and Product Management groups to provide feedback on trends, problems and development needs identified. Partner with internal sales and service teams to ensure a seamless, world class service throughout the entire sales cycle.
REQUIREMENTS: Bachelor’s degree or foreign equivalent in Business Administration, Economics, Finance, Information Technology or a related quantitative field and five (5) years of progressively responsible experience in job offered or related position: participating in full software development life cycle to support financial software; working with financial instruments and markets including equities and fixed income; programming in Java, .NET, Matlab, R, Python, Perl, or VB; and utilizing MS-SQL or Oracle, including SQL, database design, data integrity, and data mining. Two (2) years of experience must include analyzing investment workflow and client relationships; and using ITIL principles including incident management and optimization.
QUALIFIED APPLICANTS: Please apply directly through this website or e-mail your resume to: firstname.lastname@example.org reference: SA52-WEB. NO CALLS. EOE
Our office is located in the Goregaon suburb of Mumbai, the capital city of the Indian state of Maharashtra. The office is primarily technology and data services but has representation from all groups.
The New York office is MSCI's Global Headquarters, the second largest office after Mumbai. It is located in downtown Manhattan, next to the World Trade Center memorial site. The office is also home to our CEO and several of our Executive Committee members.
The London office is located in the historic Spitalfields market area of East London, between the City of London and Shoreditch. It is our third largest office after Mumbai and New York.