Define yourself with MSCI

Client Service Analyst_On contract for 9 months - Mumbai,

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About MSCI MSCI Inc. is a leading provider of investment decision support tools to investors globally, including asset managers, banks, hedge funds and pension funds. MSCI products and services include indices, portfolio risk and performance analytics, and governance tools. The company�s flagship product offerings are: the MSCI indices with approximately USD 7.5 trillion estimated to be benchmarked to them on a worldwide basis1; Barra multi-asset class factor models, portfolio risk and performance analytics; RiskMetrics multi-asset class market and credit risk analytics; IPD real estate information, indices and analytics; MSCI ESG (environmental, social and governance) Research screening, analysis and ratings; ISS corporate governance research, data and outsourced proxy voting and reporting services; and FEA valuation models and risk management software for the energy and commodities markets. MSCI is headquartered in New York, with research and commercial offices around the world. For further information on MSCI, please visit our web site at Position Overview We are currently seeking an experienced Analytics Client Service Analyst to join our Client Coverage organization in Mumbai. The MSCI Global Client Service team is composed of experienced financial professionals that provide first tier support for our clients around the world. Team members are responsible for responding to a wide variety of methodology, usage, interpretational, and technical questions on both analytical and benchmark products. Client contact is primarily via telephone and email. Client service analysts will need to work closely with Senior Client Service Members, Sales and consultants to develop and maintain client relationships. Responsibilities Answer Level 0 queries raised via the Client Service Line (Phone) or Email Monitor Console for incoming client queries Log all client activity using MSCI's Client Relationship Management Software with consistent quality and attention to detail Employees must be available to work Central European Hours Desired experience and qualifications: Excellent English written and oral communication skills; ability to articulate complex concepts and methodologies to clients and senior management is a must. Client facing skills � an ability to quickly gain the clients trust Client Orientated � demonstrate ownership for the clients issue, be seen as the Client�s champion within MSCI Execution � well organized, ask questions, raise potential problems early Problem solving skills; Technology proficient: Numerical analysis using Microsoft Excel. A self-starter and highly motivated, ability to work individually and within a team. Ability to work in a fast paced environment with constant interruptions. Candidate must be able to keep track of multiple issues without leaving issues unresolved. 0-1 years of work experience. A numerate Bachelor�s degree in Finance, Engineering, Mathematics, Statistics, Economics, or related field. CFA, FRM is a plus. Due to the great number of applications we receive for each of our open vacancies, we are unable to respond on an individual basis. To all recruitment agencies: MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes. MSCI Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy/maternity leave), veteran status, or any other characteristic protected by law.
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Mumbai, India
Full Time
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Our office is located in the Goregaon suburb of Mumbai, the capital city of the Indian state of Maharashtra. The office is primarily technology and data services but has representation from all groups.

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New York

The New York office is MSCI's Global Headquarters, the second largest office after Mumbai. It is located in downtown Manhattan, next to the World Trade Center memorial site. The office is also home to our CEO and several of our Executive Committee members.

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The London office is located in the historic Spitalfields market area of East London, between the City of London and Shoreditch. It is our third largest office after Mumbai and New York.