Position Overview: MSCI Analytics consultants are responsible for maintaining and growing existing client relationships for all Analytics and Risk Management products. Consultants are assigned clients within a given sales team territory, and work hand in glove with the sales team to achieve common commercial and client relationship/servicing objectives. The consultant pro-actively manages the client relationship and ensures a high level of client experience and satisfaction. The objective is to ensure the client fully benefits from their subscription, which is achieved by developing a high-level understanding of the client needs and creating value as a Trusted Advisor. The consultant ensures the client maximizes the value of the products they have subscribed to and identify additional products that could further benefit the client in their investment and risk management process. This role is a highly visible one, with involvement in all aspects of an account including senior level relationship management, product demonstrations, users training and education, and client experience enhancing activities such as presenting at client workshops, seminars, and webinars. In this role, individuals will work very closely with sales, global client service, marketing, research and product management. Scope of Responsibility /Expectation: Total relationship management involving: Improving the year on year retention rate by ensuring a high level of client experience and satisfaction Detailed account planning, including engagement with all levels of client organization Responsible for delivering client education and product training Be a subject matter expert on all aspects of our products and methodologies, and be able to answer detailed client inquiries Become a Trusted Advisor by applying both product and client expertise to pro-actively identify solutions/product usage that create value for the client � hence contributing directly to up-selling and cross-selling opportunities Provide thought-leadership by sharing best practices within the client community, and leading workshops and seminars Keeping abreast of latest industry trends, client needs, and product development roadmap. Working with other teams (Marketing, Sales, Research, and Product Development) to ensure company is delivering relevant products Extensive travel to client sites within the region. Desired Experience & Qualifications: Strong team skills and emotional maturity, with proven ability for independent work and self-teaching Fluency in Mandarin Chinese and English Superior communication and time management skills with the ability to handle multiple projects Understanding of / experience dealing with major international institutions including Asset Managers, Hedge Funds, Broker / Dealers, Banks Ideally worked in client firm (Asset Manager, Hedge Fund, Bank) in a risk management, quantitative/proprietary trading, quantitative research or portfolio management role. Strong analytic and quantitative skills. Strong understanding of the global equity and fixed income markets, including over-the-counter securities and derivatives and exotic securities Thorough understanding of the investment industry in China, including broker/dealers, asset management companies and pension funds. Someone who enjoys intellectual and analytical challenges Significant relationship management experience with a proven record of accomplishment and experience in the financial service industry Thorough understanding of the Investment Management Process Bachelor�s Degree required ideally from engineering/mathematical background. Ideally MBA, or Master�s Degree in a quantitative science, i.e. Finance and/or PhD Professional qualifications ideally CFA charter holder, FRM (Financial Risk Manager) Experience with credit portfolio management, Credit Metrics, and Barra models would be considered a plus Familiarity with programming languages such as VBA and Matlab would be a plus.
Client Service Staff