Define yourself with MSCI

Production IT Support Engineer - Monterrey, NLE

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MSCI Inc. is a leading provider of investment decision support tools to investors globally, including asset managers, banks, hedge funds and pension funds. MSCI products and services include indexes, portfolio risk and performance analytics, and ESG data and research.
The company’s flagship product offerings are: the MSCI indexes with approximately USD 8 trillion estimated to be benchmarked to them on a worldwide basis1; Barra multi-asset class factor models, portfolio risk and performance analytics; RiskMetrics multi-asset class market and credit risk analytics; IPD real estate information, indexes and analytics; MSCI ESG (environmental, social and governance) Research screening, analysis and ratings; and FEA valuation models and risk management software for the energy and commodities markets. MSCI is headquartered in New York, with research and commercial offices around the world.
*1 As of September 30, 2013, as reported on January 31, 2014 by eVestment, Lipper and Bloomberg
For further information on MSCI, please visit our web site at
Position overview:
The Monterrey office is offering an excellent opportunity for an Associate – Senior Associate level support engineer in MSCI Real Estate’s Production Development team.
Reporting to the team lead in Mumbai, this position has been created to enable the Production IT team to support analysts working out of Monterrey. In this role you will be providing first and second line technical support directly to the users, and expected to resolve as many incidents as possible yourself, escalating to the Mumbai technical teams only when necessary.
The Production IT team is responsible for safeguarding the production environment - this entails a combination of support, development and maintenance work. Strong development skills, a good knowledge of modern infrastructure and server environments and a solid knowledge of modern technologies are required. Understanding of financial markets and/or portfolio analysis and/or equity instruments processing is a definite plus.
The candidate should have 3-5 years of experience handling real production systems. The role will specialize in the support and bug-fixing of our new Unix / Java / SQL Server based Atlas software, but also provide support for .NET, Oracle and other development technologies.
  • Own and manage support incidents end-to-end, working with users and technical stakeholders to communicate and resolve incidents
  • Understand the real estate business, communicate with business users and troubleshoot their problems
  • Work on Unix, Java and SQL defects
  • Conduct root cause analysis on incidents and ensure that the problem management process is followed through upon
  • Work with infrastructure teams to manage and support server maintenance, downtime and testing
  • Work evenings and weekends as and when required
  • Develop tools to automate systems in production
Experience and qualifications:
  • 3-5 years of experience (a must)
  • Proven ability to operate under own initiative
  • Unix scripting/commands, Shell/Perl scripting,  Java, C, hands-on experience on JDBC
  • SQL performance tuning and stored procedures on Oracle and SQL server
  • Knowledge of Spring, JMS and the major java technologies a plus
  • Excellent organization and communication skills
  • Bachelor of Engineering or Bachelor of Information technology


Due to the great number of applications we receive for each of our open vacancies, we are unable to respond on an individual basis.

To all recruitment agencies: MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.


MSCI Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy/maternity leave), veteran status, or any other characteristic protected by law.



Job Number:
Job type:
Monterrey, Mexico
Full Time
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Our office is located in the Goregaon suburb of Mumbai, the capital city of the Indian state of Maharashtra. The office is primarily technology and data services but has representation from all groups.

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New York

The New York office is MSCI's Global Headquarters, the second largest office after Mumbai. It is located in downtown Manhattan, next to the World Trade Center memorial site. The office is also home to our CEO and several of our Executive Committee members.

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The London office is located in the historic Spitalfields market area of East London, between the City of London and Shoreditch. It is our third largest office after Mumbai and New York.