Define yourself with MSCI

Real Estate Client Service - Sydney,

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Position Overview:

An excellent opportunity to grow your career has become available as MSCI is looking to expand the real estate client coverage team. The role will be a member of the broader APAC business focusing on the Australia & New Zealand markets. The real estate client coverage team is the primary point of contact for clients and users of real estate products and services and a key link between clients and other departments of MSCI. So while working in a small team locally, the Client Consultant will need to function as a hub for several departments globally to ensure the best possible client service is provided. The Client Consultant is responsible for understanding property market fundamentals and directly responding to a wide variety of property performance analytics, methodology issues, implementation, interpretational and technical questions on our services to an extensive network of clients at executive levels. The successful candidate will develop a thorough understanding of MSCI's real estate product offering and related client businesses quickly.

Responsibilities include:

  • Providing day-to-day client service to our clients
  • Reporting analysis & presentation production to support client business cases
  • Coordinating with other departments globally to provide excellent client service
  • Increase property network and industry profile to support enhanced growing business needs

Scope of Responsibility /Expectation:

Providing day-to-day client service to our clients:

  • First line support for client queries regarding products, delivery, methodology, access etc
  • Working with allocated clients to make sure their product delivery is robust and they are kept informed on any updates and changes to products
  • Liaise with the Data & Content Services department to support the data collection processes; act as intermediate / senior relationship to support  issues as they may arise
  • Reporting analysis & presentation production to support client business cases:
  • Support clients in interpreting and understanding our synopsis of property performance on key performance metrics
  • Coordinate specification and delivery of bespoke products for clients
  • Produce presentations and ad-hoc analysis for client presentations and events
  • Coordinating with other departments to provide excellent client service:
  • Coordinate client service with global departments
  • Keeping up-to-date on MSCI's product roadmap and perform client acceptance testing

Specific Knowledge/Skills:

  • Advanced proficiency in Microsoft Excel and Office functionality
  • Client-oriented with attention to detail
  • Organized & logical thinker, able to multi-task & deal with a significant work-load
  • Ability to work independently, analyze problems and take initiatives

Desired Experience:

  • Minimum 1 years' experience in a client service or data analyst position, ideally in the real estate industry

Desired Qualifications:

  • Bachelor's Degree from a finance/real estate background required, Master's Degree preferred
Job Number:
Job type:
Sydney, Australia
Full Time
Client Coverage
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